Hotel Review: Park Hyatt Vienna

On a recent trip to Vienna, my family stayed at the Park Hyatt Vienna, which is one of the top hotels in the city. My dad was Hyatt Diamond at the time due to a status match from SPG Platinum, so it was an absolute no-brainer considering the confirmed suite upgrades, and points+cash award availability. I know you guys are tired of reading reviews about Park Hyatts so I will try to be as brief as possible.

PARK HYATT VIENNA
Am Hof 2
Vienna, Austria, 1010
Tel: +43 1 22740 1234

Hyatt Category 6: 25k points/night or 12.5k points + $150 CASH

Background:

The Park Hyatt Vienna is located in Vienna’s First District, which is arguably the city’s premier address for shopping and tourist attractions. The hotel is actually located inside a 100 year old, refurbished Bank of Austria building, which also plays host to a PRADA store. I had a wonderful time just walking out the door of the hotel each morning, and enjoying the city for myself before everyone came out. The St. Stephen’s Cathedral, Hofburg Palace, and Rathaus are within 10 mins walking distance of the hotel, which really make this the most ideally and centrally located Park Hyatt of them all.

The Catholic Church of St. Peter, one of many sites just around the corner from the Park Hyatt Vienna

Arrival & Check In:

We arrived via UBER from the Vienna Airport in the late afternoon after our short hop from Zurich. The ride took around 20 minutes, and cost 30 Euros, which is extremely reasonable pricing for a major European city. As soon as we arrived, we were helped out of the car and escorted to the lobby while the staff took care of our bags. The hotel lobby is not overly flamboyant, but was understated in its elegance. Something that seems to be the general atmosphere for a Park Hyatt.

We didn’t really spend too much time in the lobby in this instance. The check in agent immediately proceeded to take us to our room for the remainder of the check in formalities (passport copies, credit card authorization etc.).


The Park Suite:

I booked two rooms (one park king, and one park double room), and upgraded the park king room to a Park suite. Upon arrival we were further upgraded to a larger version of a Park Suite,  but it basically consisted of a Park Double room connected to a Park King room via a rather large walk in closet. The rooms had an understated elegance much like the lobby, and were well furnished as you would expect from a Park Hyatt. Both rooms featured an identical couch like ottoman, while the living area had a proper sized couch. I especially appreciated that there was a proper desk in each of the room from where to work.

A mini bar was located in the closet located in between each of the rooms, and another was located in the living area of the suite. It was well stocked, but you will surely have to pay a hefty premium for convenience (don’t do it because there are a lot of shops nearby). And as I mentioned before, the immense walk in closet was the connector between the two rooms.

The bathrooms in both rooms were almost the same with both featuring double sinks, a deep soaking tub, and a large walk in shower. The toiletries at this hotel are Blaise Mautin branded, which are usually nicely scented. But this particular line was just nauseating. It smelled absolutely awful, and I don’t understand how this is the case as a top of the line hotel like the Park Hyatt Vienna especially because multiple bloggers have mentioned it


The Breakfast:

Breakfast is served daily at the Bank, and is complimentary for Hyatt Diamond Members (Hyatt Globalist status now). The restaurant is directly adjacent to the lobby and the ambiance is one of classy, old world elegance. Service was extremely attentive without being interrupting, which was the case across the board.

The restaurant is absolutely stunning, and features a great assortment of high quality breakfast items: freshly made breads, pastries, fresh fruits, local cheeses, freshly squeezed juices, and various types of made to order items.

In addition to the buffet, breakfast also included a separate menu from which to order various local “hot breakfast” items such as omelettes:

                                                                                                           

Though the breakfast spread wasn’t as big as what one would find at an Asian five star hotel, it certainly lives up to what one would expect at five star European hotel. On a side note (FYI), breakfast was never charged to the room on any of the three nights we stayed here.


Special Occasion Arrangements:

Since our stay was during my sister’s birthday, I requested that a cake and a candle be sent to the room on the reservation itself. As I would expect of a hotel of this stature, the cake was promptly delivered on the afternoon of her birthday. I never had to remind the staff or reception of the occasion after our arrival. The same can certainly not be said for other hotels I’ve stayed at in the past.

It was especially nice of the hotel to leave a note saying that the cake did not have any sort of nuts (cashews, almonds, pistachios, peanuts etc) because my sister is highly allergic to all those varieties. And yeah, the cheesecake was as tasty as it looks.


Bottom Line:

The Park Hyatt Vienna is an perfectly located hotel in the heart of one of Europe’s finest cities. Service, food, and accommodations are top notch and award rooms are fairly easy to come by. If they changed up the toiletries to another brand, it might actually make it the perfect Park Hyatt. With all that said, this would probably be my “go-to” hotel in Vienna as long as it stays a Category 6 Hyatt and one of us remains a Hyatt Diamond or rather Globalist Member. Vienna has a pretty competitive hotel market, and so top tier status can make the difference in making decisions on where to stay. In terms of ranking, I would rank it as one of the two best Park Hyatts in Europe alongside Park Hyatt Milan, and is just a tad above Park Hyatt Zurich due to its more prime location.


Have you ever stayed at the Park Hyatt Vienna? How does it compare to the other Park Hyatt properties?

Stay tuned for my review of the Park Hyatt Zurich, where I stayed later on this same trip.