Coronavirus: Should You Stop Traveling?

UPDATED ON 03/15/2020:  STOP ALL NONESSENTIAL TRAVEL IMMEDIATELY There’s no doubt that the Coronavirus has hit the travel industry hard. All US airlines have shut down services to many parts of East Asia and the travel industry is already seeing bookings down by more than they would like to admit. And …

How long do airlines take to respond on Twitter?

An interesting study was just posted regarding how long airlines take to respond on Twitter. With the new tech savvy breed of travelers, airlines not only have to provide good customer service at the airport kiosks, but also online through social media. It comes as no surprise that the bigger …