So I have some good news from my end. Citibank kept its end of the bargain and finally gave me the 60,000 points I was owed for reaching the spend limit on my Citi Premier Card. I just checked my latest points balance after my last statement and there it was as promised.
This was as part of the extension on the sign on bonus period I was offered (due to COVID-19) earlier on during the year. You can read about the entire tale here. But here is a summary: FrequentMiler was the first blogger I know of who reported about Citi offering extensions on sign on bonus periods. Every other blogger on the web and even news sites just decided to say it was part of a wider press release by Citibank (which didn’t happen). After many readers and a few bloggers like myself talked about Citi representatives not knowing anything about it, FrequentMiler reached out to Citi for a response and I don’t think he ever actually got a response.
Anyway, on my end it was a long and arduous process, but on a call back in August, I finally got to an agent who confirmed that I had reached the spending threshold for the sign on bonus. The agent specifically said to look out for the bonus at the end of the extended spend period (which ended up being August for me).
Do note that it did take me no less than 10 calls to the same department (1-800-842-6596) to get the desired result so persistence is key.
A bit unfortunate that this is can be a time consuming process, but it sometimes takes a lot of persistence to get the desired result from Citibank. In my experience, if you keep record of everything and relate it back, someone will be able to help you out eventually. Of course, my situation was a bit specific (as I said before).
My only tip to you guys is to quote the following to them from Citi’s PR release. In my experience this wording seemed to get through to some reps eventually.
“Those who open or have opened new Citi credit card accounts eligible for a welcome bonus between December 1, 2019 and May 31, 2020 will have an additional three months to meet the spending requirements. Again, this only applies to new cardmember welcome bonuses, but it gives you additional time to meet the spend.”