British Airways: My Worst Customer Service Experience Ever

I am absolutely frustrated with British Airways at this point and their seemingly lousy process they have for cancelling and refunding tickets. In the past I’ve had almost no trouble receiving refunds for award tickets and paid tickets, but as of late I’ve had trouble with both. 

United Civilizes the Boarding Process After 12000 Test Runs?!

I can’t tell you the number of times I have flown United (even in business) and found myself having to push through throngs of people huddled around the gate to find the Premier Access line. Often times priority boarding or my boarding group will have already boarded by the time …

Review: KLM Crown Lounge Houston-Intercontinental (Priority Pass)

A recent trip to Houston with a long layover and a fairly packed Centurion Lounge led me to the KLM Crown Lounge where I gained access using my Priority Pass card. Priority Pass is a benefit of multiple premium credit cards, which include the AMEX Platinum Card, Chase Sapphire Reserve …

VLOG: Stunning Sunset in Bergen, Norway

Lately I’ve been trying to take a more contemporary approach to my trip reports and sharing my pictures. After all a picture is a worth a thousand words and I’m sure a video is worth something more. I just got back from a second trip to Norway as I mentioned …